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Education Management Group Meeting
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Kevin Streater of ForgeRock, Education Management Group Chair, invites you to attend “Customer Education in the World of Customer Success” by Adam Avramescu, Customer Education Leader Checkr.

12/5/2018
When: Wed Dec 5
12-1pm Eastern, 9-10am Pacific
Where: G2M
Contact: Mike Dowsey

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It's 2018, and Customer Success is here to stay. As more businesses move to subscription models, the role of Customer Success has evolved from vague notions of "customer delight" to a strong focus on promoting software adoption and protecting revenue.

 

As such, more Customer Education teams are finding themselves working closely with -- or even housed within -- Customer Success teams. So how do we speak the language of Customer Success? And how do we use Customer Education as an engine to amplify and scale Customer Success efforts?

 

Adam Avramescu will share lessons learned from five years of working within and alongside Customer Success teams, and share strategies for developing content, managing portfolios, and measuring impact.

 

Note: this was first presented at the CEdMA Fall Conference on Oct 16-17.

 

You can add this event to your calendar here.

 

Please join the meeting from your computer, tablet or smartphone:

https://global.gotomeeting.com/join/877904365

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