The opportunity was to provide end-users of PTC technology with real just-in-time education, technical support and customer defined content in the context of the task they have immediately at hand while at the same time increasing adoption of PTC eLearning libraries leading to increased revenue and renewal opportunities.
The PTC University development team which included a Project Manager, Architect Lead and offshore development resources collaborated with PTC R&D, which was key to making LearningConnector work in the design specification envisaged.
LearningConnector has had a 15% to 20% positive impact on eLearning revenue sales and a big influence on contract renewals. There was also saw a similar increase in adoption (usage) of the eLearning library content for the product suite.
The top three learning points were:
Actively promote innovation ideas from your team - they are experts on your product and your customers.
Training really can be just-in-time and in the context of the end users’ daily tasks.
Continued collaboration with your internal stakeholders (R&D in this case) is essential, and the revenue opportunity may not be on the innovation itself, but on existing product.